Full_hsr_pass_pickup_2018-12

Hamilton Street Railway (HSR) Bus Pass

By virtue of referendum, all full-time undergraduate students hold a 12 month, unlimited ride bus pass with the Hamilton Street Railway (HSR).

The 2017-2018 bus pass remains valid through August 2018. 

Beginning August 20, using the card you have been issued, you can load your 2018/2019 HSR bus pass.  Find the tile inside your Mosaic account labelled "HSR Bus Pass" and click it to retrieve your voucher code.  Then, go to your PRESTO account and load the voucher code to activate the 2018/2019 HSR bus pass.  Follow the video tutorials below to redeem the voucher code and activate the 2018/2019 HSR bus pass.

Eligible McMaster undergraduate and graduate students received their 2017-2018 HSR Bus Pass pre-loaded on a PRESTO card. Those with an existing PRESTO card will continue to use the same card, and will load the 2018/2019 bus pass by virtue of a voucher code issued via their Mosaic account. Please note: a PRESTO card must be registered to load the voucher.  New eligible students, and those who were eligible but did not pick up their PRESTO card in 2017-2018, may pick up their free PRESTO card at the Campus Store beginning August 20 – you must present your valid McMaster Student ID card.

The voucher load may take up to 24 hours to be processed.  You must then tap onto an HSR bus within 45 days for your voucher to function.  Failure to tap your card within 45 days will discontinue the HSR Bus Pass functionality and you will need to contact PRESTO to have your voucher reinstated. 

The HSR Bus Pass is non-transferrable – misuse will result in card confiscation.

NEW STUDENTS: DO NOT USE your new HSR Bus Pass PRESTO card until Saturday, September 1, 2018 unless you travel on other transit systems and/or have an existing Pass or money loaded on the card. If you tap the card on HSR in error, a bus fare will be applied to the card. Between August 23 – 31, you only need to show your Student ID to the bus operator to board the bus.

A bi-fold card holder and a new MSU/HSR bus pass sticker are avilable, inside the Campus Store. It is strongly recommended to use the card holder and place a sticker on your new HSR Bus Pass PRESTO card. Put the HSR Bus Pass PRESTO card under your student card in the bi-fold, as HSR drivers will require a student to tap onto the bus and show a student card to grant bus access.

RETURNING STUDENTS: Continue to use your bus pass as normal, your active 2017/2018 bus pass remains valid through the end of August. On September 1, 2018, if you have loaded your voucher code to your PRESTO account, your 2018/2019 bus pass will begin to work without interruption. Please note, the voucher load may take up to 24 hours to be processed.

As of September 1, rides on HSR are already paid for if you have redeemed your voucher and loaded an HSR Bus Pass onto your PRESTO card – you don’t need to add money onto your card to travel on HSR.  Simply tap your HSR Bus Pass PRESTO card on the PRESTO device located inside the front door of the bus, AND show your McMaster Student ID card to the bus operator.

The complete 2018-2019 HSR Bus Pass PRESTO information brochure can be downloaded here.


HSR Bus Pass FAQ’s

Is there a grace period?
Where and when do eligible students pick-up their PRESTO card?
How does the HSR Bus Pass PRESTO card work?
How do I get my HSR Bus Pass PRESTO card?
What if I already have a PRESTO card?
How do I register my PRESTO card to load the voucher code?
What happens if I lose my HSR Bus Pass PRESTO card?
Caring for your PRESTO card / What if my card is defective?
Which students are ELIGIBLE for the HSR bus pass?
Which students are NOT ELIGIBLE for the HSR bus pass?
Can part-time students (17 units or less) qualify?
Where do students see the HSR charge on their account?
What if a student is not in the HSR file?

Is there a grace period?

There is no grace period.  New, eligible students, and those who were eligible but did not pick up their PRESTO card in 2017-2018, may pick-up their free PRESTO card at the Campus Store beginning August 20 – you must present your valid McMaster Student ID card.  Returning eligible students can load the voucher code onto their PRESTO account beginning August 20. The existing 2017/2018 HSR bus pass is valid through the end of August. Starting September 1, tap the HSR Bus Pass PRESTO card and show your McMaster Student ID to board the bus.  Remember that the voucher load may take up to 24 hours to be processed and you must then tap onto an HSR bus within 45 days for your voucher to function.

Where and when do eligible students pick-up their PRESTO card?

NEW eligible students, and those who were eligible but did not pick up their PRESTO card in 2017-2018, may pick-up their free PRESTO card during store hours beginning August 20 at any register in the main Campus Store location, Gilmour Hall B101. Due to its limited size, the Health Sciences Campus Store, HSC 1G1, will only be distributing PRESTO cards to students in the Faculty of Health Science.

Students will need to present their valid McMaster Student ID card to pick-up their PRESTO card at the Campus Store. Once received, register the card at www.PRESTOcard.ca (see the video tutorial below), load the voucher code found after clikcing on the tile labelled "HSR Bus Pass" on your Mosaic account, and tap onto an HSR bus within 45 days.  The voucher load may take up to 24 hours to be processed.

A bi-fold card holder, MSU & HSR bus pass sticker, and 2018-2019 HSR Bus Pass PRESTO information brochure are available at time of pick-up at the Campus Store and at Compass Information Centre. It is strongly recommended to use the card holder and place a sticker on your new HSR Bus Pass PRESTO card, as to not confuse your new card with another PRESTO card. Place the HSR Bus Pass PRESTO card under your McMaster Student ID card in the bi-fold for ease with tap and show.

Returning students will continue to use the PRESTO card provided last year. Simply retrieve the voucher code via Mosaic, log in to one's PRESTO account and load the voucher code (see the video tutorial below). If a card has become lost or stolen, visit Compass Information Centre, located in MUSC Marketplace, to purchase a replacement card ($6 card + minimum $10 load).

How does the HSR Bus Pass PRESTO card work?

On every trip, tap your HSR Bus Pass PRESTO card on the bus PRESTO device located inside the front door of the bus and show your McMaster Student ID card. The system recognizes you are travelling with a valid HSR Bus Pass and deducts nothing when riding on HSR– all in less than a second.

When riding on other transit systems, it will calculate the correct fare for your trip and deduct the fare from the balance on your card. As the HSR Bus Pass is only valid on the HSR, make sure you have money loaded on your PRESTO card if you make trips outside of HSR. You can load your PRESTO card instantly at Compass Information Centre, located in MUSC Marketplace. 

How do I get my HSR Bus Pass PRESTO card?

Starting August 20, the Campus Store will begin distribution of PRESTO cards to new, eligible students, and those who were eligible but did not pick up their PRESTO card in 2017-2018. Eligible students must present their valid McMaster Student ID card to pick up their PRESTO card. The Campus Store, located in Gilmour Hall, will be the main distribution point for most students. The Health Sciences Campus Store location will have cards available exclusively for Faculty of Health Science students. Returning students will simply use their existing card.  If your card was lost or stolen, visit Compass Information Centre, located in MUSC Marketplace, to purchase a replacement card($6 card + minimum $10 load).

What if I already have a PRESTO card?

You may use any PRESTO card, provided it is registered in your name, to redeem the voucher code. New students are encouraged to pick up and use the free PRESTO card issued by the Campus Store if they do not already have a PRESTO card. Bus pass stickers, bi-fold holders, and the 2018-2019 HSR Bus Pass brochure are available at the Campus Store and Compass Information Centre. You may place one of these stickers on to place on your card to distinguish the card from other PRESTO cards that you may have in your possession.

If you use the free blank PRESTO card for your HSR Bus Pass AND keep an existing card, we suggest that you do not load large amounts of money onto your existing card prior to receiving your new PRESTO card in August.

How do I register my PRESTO card to load the voucher code?

The HSR Bus Pass can only be loaded via voucher onto a registered PRESTO card, which requires a “My PRESTO Account”.  This allows your card to be replaced if lost or stolen, and the HSR Bus Pass and/or cash balance will be restored.  Go to www.PRESTOcard.ca under Create a new My PRESTO Account (watch the video tutorial). Once you have created your account, please register your card by clicking "Add an Existing Card."

Please note that if you already have an account, you may add a new card to your current account by clicking "Add an Existing Card" in the "Manage" menu. However, you can simply load the voucher code onto an exsisting, registered PRESTO card if you wish.

Check out the video tutorial to watch the registration process with instructions for both new PRESTO users and those who already use PRESTO.

What happens if I lose my HSR Bus Pass PRESTO card?

To report a lost or stolen or damaged card, immediately contact PRESTO:

Log in:  My PRESTO Account and cancel your card
Call:  1.877.378.6123
Visit:  A Customer Service Outlet

Visit Compass Information Centre (main floor of MSUC), the HSR Customer Service Centre, or a Customer Service Outlet to purchase a replacement card (fees apply/minimum e-purse load required).  Transfer your card balance/account details on your My PRESTO Account at prestocard.ca.  Click on Manage, then Report Lost Card.  Select card to transfer from.  Select “Transfer to a new card already purchased” and follow the prompts.  Wait 24 hours and then tap your card on a PRESTO device to complete transfer process.

Caring for your PRESTO card:

The PRESTO card has an internal chip and antenna throughout the inside of the card. Cards CANNOT be punched or cut in any way, otherwise the card will no longer work and students will be responsible for the cost to replace the card. Students are also responsible for ensuring that cards are not damaged through misuse, bending or cracking, which may cause the card to stop functioning. Damaged cards can be replaced at Compass Information Centre.

What if my card is defective?

A card may be defective if it is not recognized by the PRESTO device when tapped – even if it looks normal.

Visit Compass Information Centre in MUSC Marketplace to receive a replacement card ($6 fee waived if determined to be defective and not cracked or worn). The defective card will be retained by Compass. Once you receive your replacement card, you can transfer your previous card and account details on prestocard.ca.

Which students are ELIGIBLE for the HSR bus pass? 

  1. Undergraduate and Graduate Students who are registered in 18 units total (across both terms) are charged the HSR fee to their student account.
  2. Full-time Graduate students
  3. Physician Assistants
  4. MELD Students
  5. Exchange students will not see a charge on their account as the student pays tuition through their home institution.  Exchange students should appear in the HSR Student PRESTO Card file at the Campus Store, and are eligible for the card. If there is a problem contact the Student Accounts office via email at studacct@mcmaster.ca.
  6. Part-time students with disabilities can apply to become MSU students.  This application must be approved and processed in order for the student to appear in the HSR Bus pass file.

Which students are NOT ELIGIBLE for the HSR bus pass?

  1. Undergraduate students enrolled in 17 units or less (across both terms)
  2. Engineering Co-op students
  3. Part-Time Graduate students (including visiting students)
  4. MBA students (all)
  5. Divinity College students (all)
  6. Continuing Education students
  7. Medicine students (with the exception of Physician Assistants)
  8. Midwifery students

Can part-time students (17 units or less) qualify?

Part-time students can qualify under certain circumstances.  Additional details can be found online at http://www.mcmaster.ca/maps/msumaps.html.  If a student does qualify to move from MAPS to MSU and the transfer is approved, the HSR fee will be applied to their account along with other MSU related fees.  One business day following the HSR Fee appearing on the student’s account they can come into the store to pick up their HSR Student PRESTO Card.

Where do student see the HSR charge on their account?

The path for students to review is Student Centre>Finances>Account Summary

  The cost for each career is:

Undergraduate (MSU) - $197.79

Graduate (GSA) - $257.38

What if a student is not in the HSR file?

  • If a student is not in the HSR Student PRESTO Card distribution file, they should determine if they are eligible (see above).  If the student is eligible they should check their MOSAIC account to ensure they’ve been assessed the HSR fee.  The student should confirm the date this charge was applied to their account, remembering it takes 1 business day for their ID number to show up in the HSR Student PRESTO Card distribution file.  If it’s been more than 1 business day since the HSR fee was charged and the student still is not in the HSR Student PRESTO Card distribution file the student should email the Student Accounts office at studacct@mcmaster.ca

  • If the student has not been assessed the fee but feel they are eligible to receive a HSR pass (see above) they should email theStudent Accounts office at studacct@mcmaster.ca

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