Student Assistance Plan
The MSU Student Assistance Program is a benefit provided to all McMaster students. The program is free, confidential, voluntary and accessible for not only McMaster students, but their roommates and immediate family members.
Real Campus is dedicated to making accessing wellness services simple and is run by one of Canada’s largest mental health practices, Shift Collab. The program offers 24/7 support, with intake services being provided by their multilingual Care Coordination Team being available from 8am to 8pm EST every day, with extended hours during exams.
Real Campus addresses key needs of students as made identified to the MSU membership. The two main services are psychological counseling and academic-life services, powered by Real Campus.
Counseling is offered with scheduled 50-minute sessions in-person, over the phone, or over secure video. Students are usually matched with a therapist and have their first visit within 48 to 72 hours of the initial message to Real Campus. In fact, the team can often facilitate same-day or next-day sessions.
On-demand counseling is also offered virtually through through Maple, the app that Real Campus has partnered with. On-demand counselling sessions are 25-minutes, and you are able to book a full 50-minute session with the same therapist.
Academic-life services include legal consultation, financial consultation, life coaching, nutrition consultation and wellness resources, such as parenting and everyday life. These sessions are often 50-minutes in length and offered either virtually or in-person.
Even if you’re not sure where to start, we encourage you to reach out to the Real Campus team to explore how they can help you.
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