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FAQs

1. When is the next available Standard First Aid and CPR course?

For winter & spring 2020, the next dates are:

January 25/26 (including BLS)

February 15 (blended)

March 21 (blended)

April 4/5 (including BLS)

April 11 (blended)

April 19 (blended)

Additional courses, including BLS courses, can be arranged by contacting efrtasst@msu.mcmaster.ca

2. Where is my course? 

Kenneth Taylor Hall B124

3. How much does each course cost?

Please look here for information about our pricing.

4. Why haven't I recieved an email yet? 

Currently, you will recieve your confirmation email the Thursday prior to the course for in-class courses and two weeks before the course for blended courses. If you would like more time to work on the blended content email efrtasst@msu.mcmaster.ca and early access can be arranged. We are moving towards a platform that sends automatic confirmation emails, but for the time being, if as you don't get any error messages or other oddities you can assume that your registration was successful.

5. Where is my certificate?

The Red Cross no longer issues paper certificates, instead, you will access your certificate via a profile you create https://myrc.redcross.ca/ This includes a code that employers can use to verify your certification. Typically certificates are processed by the Friday following the course, but if you require it sooner please email efrtasst@msu.ca as soon as possible It is essential that you use the same email you signed up with to create your Red Cross profile.

6. How long does the course take?

 

CPR courses are scheduled to last 8 hours, Emergency First Aid courses last 8 hours, and Standard First Aid courses last 16 hours. Traditionally, however, our courses run shorter than the allotted time, but it varies course to course based on the number of participants. Blended courses include 8 hours of online content and 8 hours in person. 

7. Is the course I want to take full?

To find out if a course is full, email efrtasst@msu.mcmaster.ca. Courses are capped according to the number of available instructors in order to guarantee a low participant to instructor ratio. 

8. Who can take a course?

Everyone is welcome to take our first aid and CPR courses! It is not required to be a student at McMaster - friends, family, and members of the community are encouraged to register!

9. I am required to take a First Aid Course by my employer or faculty. Will a McMaster EFRT course meet those requirements?

Yes! As an Authorized Provider of the Canadian Red Cross, McMaster EFRT teaches courses approved by the Ontario Workplace Safety and Insurance Board (WSIB).

10. Do I qualify for a recertification course?

To qualify for a recertification course, you must have a valid Red Cross certification. It did not need to be originally provided by the EFRT, but any authorized provider of a Canadian Red Cross course.  If your certification has expired, you are not eligible for a recertification. If you received your certification from another provider (St. Johns, LSS,etc.) you are not eligible for a recertification course offered by the EFRT. You may not change the type of training or level of CPR in a recertification course.

11. My Red Cross certification recently expired. Can I still take a recertification course?

According the Canadian Red Cross guidelines, once your card has expired, you are required to take the full course over again. Sadly, there is no longer a grace period.

12. Should I take CPR Level C or BLS?

CPR-BLS is intended for healthcare providers and contains much more information than basic CPR-C, such as modified jaw thrust for spinal injuries, assisted respirations, use of a bag-valve mask (BVM), pulse checks and more. It is generally more complicated. We recommend that you take BLS only if required by your workplace, program, organization, or intend to tryout for the Emergency First Response Team (EFRT) as it is required for the orientation process. For those not required to take level BLS and not entering a health care field, we recommend level C as it is less complicated, easier to learn, and more likely to be followed in the event of an emergency. 

13. None of the listed course dates work for me. Do I have any alternatives?

If none of the listed course dates work for you, then please contact the Asisstant Director at efrtasst@msu.mcmaster.ca to try to find an alternative. Additional or private courses may be available.

14. A group of my friends, co-workers, classmates, or peers would like to take a course together.  Is there an option for arranging a private course?

Absolutely! We can make additional classes for small groups at flexible dates and times, depending upon instructor availability. Please contact the Asisstant Director for more information on setting up a private course at efrtasst@msu.mcmaster.ca. We offer courses specifically for McMaster Medical School students as well as other faculties and organizations. If this appeals to you, please contact the Asisstant Director for access to specialized courses. 

15. I can no longer attend the course I registered for. Can I get a refund?

Our cancellation policy, as found in the Course Dates and Registration page, is as follows:

Cancellation Policy: Participants are only eligible for a full refund if the cancellation is made at least one week in advance of the course start time. After this date, participants can only receive a refund for half the course value, or schedule a new course at half of the course value.

Please ensure that you contact the MSU General Accounting office (905-525-9140 x27301) prior to the one-week deadline during their regular office hours.

Please keep in mind that if you miss a course with no prior notice, we will not be able to provide you with any reimbursements.

16. What about inclement weather? 

Classes proceed as long the university is open. If conditions render it unsafe for you to access McMaster campus, contact efrtasst@msu.mcmaster.ca. 

17.  How do I call you? 

Email is usually the most expedient option. If your question is very urgent, or you are concerned your email may have slipped through the cracks, you can text or call me (905) 517-5803. Please leave a voicemail with your name and phone number and I will contact you as soon as possible. 



Contact Details

See "Contact Us" Page for Executive email addresses.

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